Privacy Policy:
Under no circumstances will we disclose and/or sell our customer database to any third party companies. The information we collect from you is solely to process and ship (deliver) your gift to the recipient. This information will allow us to fill your order and notify you of your order status. Your e-mail address is used to send you a confirmation note/receipt of your order. We use a secure server to collect and process all orders.

Return Policy:
We take great care in packaging our baskets, therefore any damaged shipments must be reported to us immediately. Be sure to keep all packaging as it may be requested by carrier. We will make every effort to replace any damaged items and ensure your satisfaction.

Please call or e-mail us to obtain authorization. Return shipping is the responsibility of the recepient/buyer. Shipping and handling charges are non refundable. All merchandise must be returned in the original carton and in good condition. No credit can be issued until the returned merchandise is received by us.

Payment:
We accept MasterCard, Visa, Discover, American Express, personal/corporate checks, money orders, and cash. For corporate orders, credit terms may be established on a case by case basis, but usually net. 15. Past due invoices will incur late fees every 15 days past the due date. 

Shipping/Handling Policy:

UPS and FedEx are our preferred method of shipping. Most packages will arrive at their destination in 1-6 business days, excluding Saturday and Sunday.

We also offer the option of USPS Priority Mail with Delivery Confirmation. You must choose this option if you are shipping to a PO Box, APO address or overseas. Most USPS Priority Mail packages will arrive at their destination in 2-3 days, excluding Sunday.

We cannot guaranteee transit times with any carrier.

Express Overnight Mail is available on most orders placed by 9:30 AM EST. You must call us to place an order with Express Overnight Mail.

Express Overnight Mail shipping charges are $40.00 and up over the regular ground charges. Final price depends on the weight, size, and location.

Orders received by 9:30 AM EST will usually be shipped the following day if not same day. We make every effort to ship within 48 hours from date of order.  We will not ship fruit due to spoilage.

Shipping delays may occur during various holiday seasons as well as for multiple orders. We will contact you via email or phone if we foresee any shipping delays with your order.

Prices listed on this website do not include shipping costs or hand delivery costs. Shipping charges will be calculated when you order. You will receive an email invoice/receipt that will include the shipping costs. Shipping rates are as follows and will be added to your final order.

At this time our website cannot calculate hand delivery charges, those charges will be added to your total. Hand delivery charges are non refundable. If you order on line you will receive tracking information when your gift has been shipped. Also, if you order on line you will receive confirmation when your gift has been hand delivered.

Shipping cost is PER basket are:

Up to $45.00=$10.00
$46.00-$64.00=$11.00
$65.00-$74.00=$12.00
$75.00-$89.00 =$14.00
$90.00-$124.00=$16.00
$125.00-$149.00=$18.00
$150.00-$174.00=$20.00
$175.00-$199.00=$22.00
$200.00 and up=$24.00

Please be sure that all recipient information is entered accurately, including recipient's full name and apartment, condominium, and/or suite numbers where applicable. Incorrect shipping information may result in a delay in arrival and/or additional fees ($5.00-$10.00) from the carrier, which will be charged to the purchaser. If a gift is returned, due to incorrect shipping information, the purchaser will be contacted to provide an alternate shipping address. Purchaser will be required to pay additional shipping charges incurred for reshipment. 

Shipments to Alaska, Hawaii, Canada, Mexico, and overseas will incur additional shipping charges.

Disclaimer:
Due to availability of products and seasonal differences, we reserve the right to substitute products of equal value when it becomes necessary.

Food allergies of the gift recipient(s) will be brought to the attention of Carolina Basket Creations, LLC during order placement. We hold no responsibility of bodily harm should any food products contained in our gift designs cause allergic reaction in the gift recipient(s).

Carolina Basket Creations, LLC assumes no liability to anyone getting injured due to the miss use of any part of the gift(s) purchased.